Issue ID | 1579839 |
Internal NHTSA # | 11230117 |
Manufacurer | Honda (American Honda Motor Co.) |
Brand | ACURA |
Model | MDX |
Model Year | 2018 |
File date | 27/06/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | I am having continual issues with the infotainment system (radio, air conditioning, navigation, etc.). The issues have continued to worsen over time during my short time of ownership. The issues include, the entire operating system freezing, the navigation screen not alternating between daytime and nighttime backgrounds (which causes vision issues in the evenings - it is currently stuck on day which is bright), the back-up camera staying on while driving the vehicle forward (this includes almost up to 2 miles at one point), the system completely turning off while driving and not turning back on, and the system trying to rebook conitnuously while driving multiple times and not able to reboot. There have now been two times where i need to pull off the road, turn the car off, and turn it back on to get the infotainment system back on and to be able to function. I have been told by the dealership and acura client relations i would still have to wait for the ota. No other options or resolutions are available or being offered. I have made requests to the dealership and directly to acura client relations to have the system replaced as it has become a safety issue. Acura client relations stated they would not offer that as an option. While my car was being looked at previously, i was given another acura mdx on two occassions and did not have the same issues i am experiencing with the mdx that i own. I asked to be escalated to the next level of leadership and i was informed that even if my escalation request were to be reviewed, the manager has the right whether or not they would respond. This was inappropriate as it is discouraging consumers in trying have their concerns heard. At this point, american honda motor co. D/b/a acura c/o acura is now avoiding consumers trying to get these issues resolved. |
Vehicle Mileage at Failure | 15150 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CHARLOTTE, NC |
VIN pattern | 5J8YD3H55JLXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |