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2018 Acura TLX Unknown Or Other Problems, Complaints and Defects

Issue ID	1669879
Internal NHTSA #	11330824
Manufacurer	Honda (American Honda Motor Co.)
Brand	ACURA
Model	TLX
Model Year	2018
File date	22/12/17
Component	UNKNOWN OR OTHER
Product type code	VEHICLE
Description of the problem	I bought this car on october 7, 2017 and by december 22,2017 (dealer report attached), i had already experienced and reported for the first time the malfunctioning infotainment system on my 2018 acura tlx. This issue is ongoing. The technological flaw (pictures attached) is that the infotainment screen will freeze during operation of the vehicle. This impacts several essential safety and driving capabilities. When the screen is frozen, the backup camera fails to display as the frozen screen will not unfreeze until the car is turned off and back on. This means that you have to park on the side of the road to reset the system. This freeze also causes your programmed gps route (on-screen and voice directions) to go haywire and completely fail, again requiring you to leave the road and find a place to park, turn off the car and turn it back on. On several occasions, i have been on family road trips and the infotainment has frozen and i have had to leave the highway and reset the system. This is dangerous for me and others given the terrain is unknown and driving (especially at night) carries a lot of risk. I have attempted to address this issue numerous times with five dealers in the san francisco bay area. None of them have taken accountability nor acknowledged my problem, saying they cannot replicate it. However, i have noticed the infotainment freezings tend to occur on relatively longer drives. This infotainment defect is not unique, there are several complaints and ongoing lawsuits regarding the infotainment systems in acura tlx and rdx of various years (2019-2020), but my model's year has not been addressed. My family and i do not feel safe in this car. I bought it when it just came out and it has been a disappointment, compounded by the low-quality customer service that has consistently ignored me for the past 2+ years because they claim they cannot replicate it.
Vehicle Mileage at Failure	7137
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	MORGAN HILL, CA
VIN pattern	19UUB2F57JAXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	FWD
Transmission type
Vehicle speed	65
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1G1ZE5EB3AF286577 SALLHABV1AA105093 JF2SH9KL5AG031737 VF38D4HLABL072149 KMFXKN7BPYU370020 WP0ZZZ98ZMS279582 1N4BL4CV2KC257537 ZFA19900000526020 1GKDM19W3TB507636 1C4PJMBS9FW570165 XTE110220P0157242 5NPEG4JA3NH134611

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2018 Acura TLX Unknown Or Other Problems, Complaints and Defects, Recalls and Failures

2018 Acura TLX Unknown Or Other Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?