Issue ID | 1572927 |
Internal NHTSA # | 11220011 |
Manufacurer | Volkswagen Group of America, Inc. |
Brand | AUDI |
Model | Q3 |
Model Year | 2018 |
File date | 24/04/19 |
Component | WHEELS |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2018 audi q3. The contact stated that there was a failure with the dimension of the tires pertaining to a caster diagnosis. The color green displayed if the tires were balanced and aligned correctly when installed. The contact stated that the tire inspection caster testing remained in the red within less than 100 miles of owning the vehicle. Three different dealers were contacted: audi north austin (12971 pond springs rd, austin, tx 78729, (844) 473-2985) audi dominion (21105 i-10, san antonio, tx 78257, 1-(888) 478-2089), and audi north park (15670 i-35, selma, tx 78154, (210) 960-6000). The dealers serviced the vehicle, but failed to provide a permanent solution. The vehicle was unable to be driven safely due to several alignments, tire servicing, and tire replacements. Two different independent tire technicians provided further diagnostic testing and determined that the caster was not available from the manufacturer as proprietary information. The approximate failure mileage was 100. *bf |
Vehicle Mileage at Failure | 100 |
Number of Occurences | 1 |
Source of the issue | HOTLINE VOQ |
City and State | SAN ANTONIO, TX |
VIN pattern | WA1BCCFS3JRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 24/04/18 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | AUDI NORTH AUSTIN |
Dealer's telephone number | 512-219-3150 |
Dealer's city | AUSTIN |
Dealer's state code | TX |
Dealer's ZIP code | 78729 |