Issue ID | 706793 |
Internal NHTSA # | 10253792 |
Manufacurer | BAYERISCHE MOTOREN WERKE |
Brand | BMW |
Model | X5 |
Model Year | 2002 |
File date | 24/12/08 |
Component | ENGINE AND ENGINE COOLING |
Product type code | VEHICLE |
Description of the problem | On december 24, 2008, my wife was on her way to the bmw of darien dealership to have the windshield wipers replaced when our bmw x5 stalled in the middle of an intersection with her parents also in the car. She was nearly hit by another vehicle, but made it to the dealership. She spoke with saun, a service rep, and told him about the stalling incident. She scheduled a service appointment for december 30, 2008. We drove the car out of town for the holidays and the service engine light illuminated on december 26, 2008. It went off and we kept the appointment with bmw service department in darien, ct on december 30. They ran a diagnostic test and said we needed to update the computer software and replace the thermostat in the engine. We paid $657 for all suggested repairs and were assured this was why the engine stalled and the service light illuminated. We drove the car less than 6 miles before it stalled and stopped on the highway entrance ramp as three lanes merge on january 1, 2009 with my wife and me in it. Bmw of darien was closed and the recording directed us to call bmw roadside assistance. After 45 minutes of unsuccessfully waiting for someone to pick up the phone, my wife hung up, because i had already contacted our insurance company and a tow truck. We sat on the highway for approximately two hours in 18 degree weather until the tow truck arrived. The tow truck took the x5 to the bmw of darien dealership. On january 2, 2009, a service rep, pat, told that the crankcase vent valve was broken due to the cold weather and that this problem is widespread and we were quoted $1,000 to repair it and the spark plugs. As we researched online, we found that this is a common problem across bmw models. Additionally, bmw has redesigned this part and added insulation to fix this design flaw. This seems to be a faulty design and bmw refuses to inform the consumer. Our car stopped twice and put my wife, her parents, and me in harm of bodily injury. |
Vehicle Mileage at Failure | 83615 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | NORWALK, CT |
VIN pattern | 5UXFA53502LXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 02/07/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Transmission type | |
Vehicle speed | 30 |
DoT tire identifier | |
Tire size | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
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Dealer's ZIP code |