Issue ID | 768493 |
Internal NHTSA # | 10312760 |
Manufacurer | BAYERISCHE MOTOREN WERKE |
Brand | BMW |
Model | X5 |
Model Year | 2004 |
File date | 06/10/07 |
Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
Product type code | VEHICLE |
Description of the problem | I own a 2004 bmw x5, i purchased the car used from sam swope bmw in louisville ky # 502-499-5080 the car was certified and still under warranty with 37,000 miles on it. I also purchased a extended warranty as well. My complaint is the transmission is causing the car to be unsafe, at times when starting from a stop or roll it will cause the car to lurch forward unexpectedly i have complained several times to the dealership as well as bmw. The first time it did it the dealer said the software needed to be updated i paid over $150. 00 to have this done they said it would fix it. For awhile i thought it had taken care of it but several months later it started doing it again. After more complaints to bmw dealer they did another software update and charged me again. This time it seemed like they restarted the performance of the car. Bmw claims that it is not showing any malfunctions in the computer they claim there is nothing wrong, if that is true then why do they keep saying i need to update the software and keep charging me for this, when the transmission does this it all most like some has hit you from the rear. The car has 88,000 miles on it and has continued to this, i have actually altered the way i take off from a stand still to avoiding this from happening. There are a number of complaints about this issue if you look on line at edmunds cars. |
Vehicle Mileage at Failure | 39000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | PROSPECT, KY |
VIN pattern | 5UXFB53554LXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 10 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |