Issue ID | 1458171 |
Internal NHTSA # | 11083223 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | CRUZE |
Model Year | 2012 |
File date | 25/03/18 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | 2012 cruz new from the dealer and never had an issue with my car other than a water pump only reg mat always praised how great my car was and it is the first new car i ever bought. My car has 69k miles on it and my warranty was 5yrs 100k my warranty was just up this past oct and sunday my car wouldn't accelerate or shift and sounded horrible in reverse. I had my car towed to my work for diagnostics and there were issues with the trans so we tried to drive it to the dealer and it didnt make it so yet another tow. The dealer had to diagnose the car which was $125. 00 i got a call late afternoon the next day and was told the 3t and 5t wave / clutch plates broke in my car and they would need to replace them as well as the clutch, piston, seals, ect and the cost would be $3100. 00 please also keep in mind i owe $900 on the car, the service dept said we hope gm will pay for majority or most of the cost bc this shouldn't have happened. I was told that they would only cover 30% so out of pocket about $2200 i said that if its something that shouldn't have happened why would i have to pay so much i know i'm 5 months out warranty but im still under 100k miles i called gm and asked about good faith warranty and stated my situation. Two days later they and i was told that they will not help anymore with the cost, bc of the yr warranty, ive only bought one car from the dealer, and i did not take my car to the dealer for routine mat.... I told the rep that my dad who is a mechanic did my oil or my work bc i work at a repair shop and if you were me you would do the same and this rep told me " i don't go to the dealer i go to walmart!" i also asked about goodfaithwarranty and she stated "we dont do that on our vehicles" needless to say i am very disappointed all around trans dont go out on cars with 69k miles repairs were $2610. 00 and an additional $331. 00 for diag and towing. |
Vehicle Mileage at Failure | 69000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | LOMBARD, IL |
VIN pattern | 1G1PC5SH3C7XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |