Issue ID | 1500791 |
Internal NHTSA # | 11132076 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | CRUZE |
Model Year | 2017 |
File date | 20/09/18 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | Safety issue is fuel economy under-performance. Fuel economy is overall 9%+,- 1% less than epa estimates under each respective driving condition, across all seasons, and now over 22250 miles driven. Experience with five prior and currently owned gm automobiles (2005, 2007, 2011, 2012, and 2018 models) is that we have always had fuel economy performance met or exceed the epa ratings, city/combined/highway. Both operators use cruise control under most driving conditions at speed of 25 mph or greater; and have been doing so since initial purchase of the 2017 cruze hatchback premier rs in october 2017. Tires are kept inflated to 35lb n2 cold; top-tier rated gasoline is used for almost all refuelings. Multiple site visit/requests to two chevrolet dealers and consumer complaints directly to chevrolet executive customer assistance to address the underperformance have resulted in "no issue to resolve"/no faults found by diagnostic tests (fuel stoichiometry "normal"), chevrolet customer assistance verbal communication with intermediate responses by phone or email, refusing to provide "closure" responses in writing, though requested. Fuel purchase/mileage record is at epa's fueleconomy. Gov and fuelly. Com, with estimates of city versus highway usage. Copies of fuel receipts are available upon request; extract of fuelly. Com record is at attached pdf. |
Vehicle Mileage at Failure | 22252 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | RESTON, VA |
VIN pattern | 3G1BF6SM8HSXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |