Issue ID | 1388273 |
Internal NHTSA # | 11002082 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | EQUINOX |
Model Year | 2018 |
File date | 05/06/17 |
Component | STEERING |
Product type code | VEHICLE |
Description of the problem | While driving with two children in the car plus myself the driver on the freeway straight. The vehicle started pulling towards the right and almost causing a collision. Then the warning screen started bringing up warnings of multiple issues. The vehicle was taken in immediately and so they tried to diagnose the issues and put 200+ miles on the vehicle and the the warnings did not come back on so a few days later they said the vehicle is fine and to be picked up. While driving a week later with the kids in the vehicle the car started pulling and the warnings lights and screen warnings showed up again and was immediately taken back in and they have had the vehicle since. They escalated the issues to gm, the parts are defective is what was told and they couldn't give a eta on how soon they could get the parts. They said they would need to get the parts directly from the assemble line and it was out of their control. The tech found that the "electrical steering gear and electrical module" prongs were bent and being a brand new of the line vehicle they found the prongs were bent and the electrical steering gear and electrical module was defective. Gm wanted the part back and since have been in a rental. When it was brought to their attention this is a safety issues and it was a hazard the service dept. Representative was defensive and unprofessional as well as defensive when stated this is an issue of safety and hazardous. Once the concern was brought up that it was uncomfortable and we wanted answers of what's going to happen and what about the safety of the kids while driving being uncomfortable even if fixed, he hung up. My spouse went in to talk with the manger and they couldn't give any info but to call gm and take it up with them and that they couldn't do anything but escalate the issue to gm manufacturer and gave the number to my spouse and closed the door on him. |
Vehicle Mileage at Failure | 750 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | GILBERT, AZ |
VIN pattern | 2GNAXMEV2J6XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 65 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |