Issue ID | 1660873 |
Internal NHTSA # | 11324422 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | IMPALA |
Model Year | 2018 |
File date | 01/05/20 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | While operating vehicle on public roadway while utilizing the ac function, the ac evaporator catastrophically failed under the dash, startling the driver & passenger, and exposing them to high levels of 1234yf refrigerant in the enclosed cabin. The ac system subsequently went into low pressure mode, rendering all ac functions useless such as defrosting the windshield which has created safety issues in addition to the inhalation of the leaked refrigerant. This style of failure is covered under special coverage adjustment - n182186881 evaporator core icing, leak for certain 2016-2018 impala vehicles. Gm customer service states that this vin is not covered under this special coverage, even though this is a similar failure on a part that should last the life of the vehicle. Gm refuses to cover this failure and requested that the customer contact the nhtsa to help resolve the missing vin from the special coverage. Customer is currently saddled with a $2300 repair bill for a lifetime part that has failed in 2. 4 years and poses an ongoing safety issue. |
Vehicle Mileage at Failure | 45365 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | ELKTON, FL |
VIN pattern | 2G1105S39J9XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |