Issue ID | 1641869 |
Internal NHTSA # | 11307329 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | MALIBU |
Model Year | 2015 |
File date | 01/12/19 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | Car was initially brought to independent service center in savannah, ga. They were able to replicate the problem with the braking system, but could not determine the root cause. Specifically, the brakes fail when the car is placed in reverse. It may be temperature sensitive as it is experienced when the car is starting up - typically in the morning. They sought help from vaden chevrolet in savannah, ga. The car was in their possession for 1+ weeks and they did not find a problem with the breaking system. The car was then returned to the independent service center where they continue to study the problem. When the car was returned to independent service center and vaden failed to acknowledge this safety issue, i contact general motors (1-866-636-2273) to report this safety issue directly. The individual my case was assigned to, "[xxx]", did not follow up on action items and when i tried to return her calls, her voicemail box was full. I asked for this case to be escalated today (2/5/2020), but she indicated she was at the top - no one to escalate issue to. When i asked if she reported directly to gm's ceo, [xxx] , she stated she did not know who that was. I have been without a car for quite sometime now (months) and would like this safety issue to be acknowledged by gm as it was acknowledged by my independent repair center. I am trying to prevent a serious problem (brakes failing while car is in use), but gm is not listening. I will not drive my car until it is addressed, but it's quite possible this problem exists in other 2015 chevy malibu's where perhaps the drivers aren't yet aware or don't understand the potential seriousness of this issue with an unaddressed, unknown root cause. I'm grateful for any assistance. Thank you. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6). |
Vehicle Mileage at Failure | 111950 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | POOLER, GA |
VIN pattern | 1G11E5SX3FFXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | FWD |
Transmission type | |
Vehicle speed | 5 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |