Issue ID | 1629204 |
Internal NHTSA # | 11290894 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | SILVERADO 1500 |
Model Year | 2019 |
File date | 08/11/19 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Repeated attempts by jones chevy, sumter sc, they have not identified the vibration problems with my new vehicle. 22+ days in repair, multiple visits, and gm classifies harsh vibration as "normal characteristic" and closed the case, saying its final. I have contacted gm ceo with certified letter, discussed with exec. Customer support team, and posted on social media to find any solution. Gm customer service is the worse i have ever experienced. So far dealer has conducted transmission drain and flush per a tsb, changed torque converter, evaluated vibration with pico scope, and problem still exists and persist. Now today it's back at dealer for a prop shaft swap, from a new truck. My vehicle now has 6k miles, and problem started at 5k after the drain and flush. Gm says the vibration is normal because of the dfm, dynamic fuel mgmt. System. I say bs. They are wrong, and no vehicle should vibrate at low or high speed to the point you feel it through the seat, steering column, steering wheel and harmonic distortion in the cab. Gm knows what the problem is, they just don't want to admit. Next step, arbritration? Any feedback is much appreciated to solve this vibration issue. Gm - do the right thing and issue a recall before someone gets hurt. Remember the ignition problem? This problem isn't going away. |
Vehicle Mileage at Failure | 5000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SUMTER, SC |
VIN pattern | 3GCPWCED0KGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 54 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |