Issue ID | 1561636 |
Internal NHTSA # | 11205562 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | SILVERADO 1500 |
Model Year | 2019 |
File date | 26/04/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | This vehicle is a brand new 2019 chevrolet silverado 1500 trail boss. This truck has the 4. 3l v6. The first time backing up in my driveway i noticed the backup camera flickered everytime i touched the brake pedal. I repeated backing up several times and at one point the backup camera flickered and went off (screen went blank/black with a message "service rear vision system". When the backup camera came back on the guidelines for backing up had disappeared. I was unable to get the guidelines back on the screen until i changed the shifter to drive or park then back into reverse. This has happened multiple times. The backup camera screen repeatedly flickers and intermittently will go blank with a loss of guidelines. I contacted chevrolet and brought the vehicle back to the dealer service department on 4/1/19. Their report was that the system did in fact flicker and the screen shut off momentarily however stated it is "normal" for these vehicle. They gave me a 2019 silverado loaner with the same accessory package and that camera did the same thing. The dealer noted that they tested multiple similar model vehicles and they all performed the same way. The dealer mentioned it occurring on the model with the smaller display screen and that this issue was not occurring with the larger display screen. My concern is having children if backing up and the screen momentarily blanks out i lose rear backup camera vision causing a potentially fatal catastrophe. The dealer said they are unable to resolve the issue at this time. The vehicle started doing this with less than 20miles on it and now with approximately 300 miles on it the issue continues. I am concerned that a fatal accident could occur. I respectfully request this issue be resolved and advocate on behalf of the consumer for gm to fix this issue. Thank you very much! |
Vehicle Mileage at Failure | 20 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | EAST GREENWICH, RI |
VIN pattern | 3GCPYCEH3KGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 5 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |