Issue ID | 1632318 |
Internal NHTSA # | 11297100 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | SILVERADO 1500 |
Model Year | 2019 |
File date | 07/09/19 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Service rear vision system and blue screen for backup camera and camera system on truck has been intermittently not working since purchased on 5/18/19. Have had the truck to the dealer twice to fix. First time replaced rear camera. Issue returned next day. Second time, dealer pointed to a tsp that indicated the system was busy when first starting the vehicle and to allow for extra time to place vehicle in reverse. Issue is not related to placing the car in gear, it only shows the issue. Issue appears to be a software issue in which the system doesn't get booted up in a timely manner. After some time, has been random from 2-3 minutes to over 30 minutes, the system will eventually come online and work properly. The issue i have is many of my trips are just a few minutes up the road to my firehouse i volunteer at. The truck doesn't have enough time to completely boot up the camera system and i'm left with a blue screen with no way to reset it or use the cameras. I've contacted the dealership service manager and chevrolet and chevrolet initially called back wanting me to contact the dealership. The service manager said he would investigate the issue and call me back to schedule a fix. No word in over 1 month now. I see on several forums other users struggling with the same issue and so far there seems to be no fix. I'm not sure gm knows what the issue is at this point. There seems to be no way to alert them and get the right people working on the issue. Hoping this venue will be able to wake someone up at gm. Issue is consistently random. Sometimes it loads quicker than other times, but is consistent in not wanting to work when needed. |
Vehicle Mileage at Failure | 150 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | RALEIGH, NC |
VIN pattern | 3GCUYGED2KGXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |