Issue ID | 1676654 |
Internal NHTSA # | 11340830 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | SILVERADO 1500 |
Model Year | 2019 |
File date | 17/06/20 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Forward automatic braking system has not ever worked since i purchased the truck. I was told that chevrolet was aware of this and was going to issue a recall. I did receive a recall notice #n192275630. Toke it to the dealer and they performed this recall and 4 other recalls and one service bulletin. After receiving the truck back from the dealer i have had several instances where the forward collision alert system has warned me but still no automatic braking function. Contacted dealer and took it back to them they retested the system with no errors recorded. They said they don't now what to do since the recall involved a software update only and they can't test the software other than to confirm that it did get updated. Contacted chevy customer care and was told that only way to confirm the system was working was to crash the truck "that's their words". I am an automotive engineer and i know that's not true. I know the system is not working since the warning system is working but not applying the brakes. It appears the software update did not work on my truck. |
Vehicle Mileage at Failure | 11464 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | MASON CITY, IA |
VIN pattern | 1GCUYHEL9KZXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |