Issue ID | 1427082 |
Internal NHTSA # | 11048173 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | SUBURBAN |
Model Year | 2015 |
File date | 06/11/17 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | Purchased suburban from alm in union city on 10/05/17 on 11/04/17 the brakes started to make noise when coming to a stop. On 11/06 the brakes were making aloud scrubbing sound when stopping had to get brakes done and when the mechanic saw the rotors they were rusted and also needed to be changed but he couldn't due to the condition they were in made it impossible returned to alm on 11/7 for them to do the i owe work and i was told they would check the rotors it never happened and was there from 10am til 7 pm. I spoke with the service manger and he was going to call back to set up another appointment. On 11/9 the engine oil light came on saying engine oil low add oil 48% remaining. Put a quart in and made appointment at superior chev to have oil changed. At that time the technician said there were quite a few recalls so just make another appointment and have oil change and recalls done however he proceed to check the oil and even with the quart added the dipstick came back dry. Shocked not wanting to believe that alm had not only fail to fix the brakes they didn't even change the oil, brakes are a safety issue cars go through a pid and things of this nature are corrected before putting into inventory. My family and i could have been seriously hurt due to the negligence of alm. I had not even reach the first payment and all this happening. And the service manager never called back . I hope that atlanta luxury motors will be investigated about what they do prior to putting cars in their inventory and people come in trusting that they are safe when financing a automobile and have to pay 5yrs on and it starts off with safety issues. There is no way they could have done pid or they did and just ignored what they saw. I realize the suburban was used but safety should be a concern of the seller as well as the buyer. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | DECATUR, GA |
VIN pattern | 1GNSCHKC8FRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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