Issue ID | 1589724 |
Internal NHTSA # | 11242158 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | SUBURBAN |
Model Year | 2015 |
File date | 05/08/19 |
Component | SUSPENSION |
Product type code | VEHICLE |
Description of the problem | I brought my 2015 suburban ltz (63,000) into the dealership today for a horrible banging in the front passenger's side and was having a hard time controlling the vehicle when i hit a bump or pot holes. At first the customer service rep told us they could not replicate the issue and after some firm convincing, the tech came back and said that the shocks were indeed leaking in the front. While i have an extended warranty good for 72 months or up to 75k miles and the part is listed as struts under he gm code, the cost is not going to be covered and we are going to have to pay nearly $1800 to repair. We really have no choice but to repair given the noise is not only loud when the car hits a bump but also the performance and handling has not been great since the noise started. After researching it is very apparent that this is a known issue with gm! Why isn't the nhtsa looking into this? Gm knows this is an issue and isn't doing anything about it. Does it take a tragic accident to get action on this issue. Please help consumers to make this right. |
Vehicle Mileage at Failure | 63000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WILMINGTON, MA |
VIN pattern | 1GNSKKKC8FRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 20 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |