Issue ID | 1415385 |
Internal NHTSA # | 11034695 |
Manufacurer | General Motors LLC |
Brand | CHEVROLET |
Model | TRAVERSE |
Model Year | 2012 |
File date | 25/09/17 |
Component | ENGINE |
Product type code | VEHICLE |
Description of the problem | Our 2012 chevy traverse 5 year, 100,000 mile drivetrain warranty expires 11/15/2017. Our 2012 chevy traverse had an engine failure. Also brake failure. I was told by the service dept from the dealer that the issue was a part fell into the piston. Manufacturers warranty is 5 year 100,000 miles, we have 90,000 miles and our 5 year isn't up unitl nov 15, 2017. Dealer service made us provide 3 receipts from the maintenance shop, then required receipts up til 2015 when we last used the dealer service. Because the receipts all did not list the vin # or license plate they will not honor the warranty. I told the service manager you are more than welcome to contact the maintenance shop yourself to confirm the car that was serviced was the car in question. They refused and refuse to honor the 5 year, 100,000 mile drivetrain warranty. Please help, we need this car for transporting our children to and from school, etc |
Vehicle Mileage at Failure | 90000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CHICAGO, IL |
VIN pattern | 1GNKVGED9CJXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 30 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |