Issue ID | 1175498 |
Internal NHTSA # | 10705714 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | CHRYSLER |
Model | 200 |
Model Year | 2015 |
File date | 08/04/15 |
Component | ENGINE AND ENGINE COOLING |
Product type code | VEHICLE |
Description of the problem | took my vehicle in for service to brenengen chrysler ford dealership located in tomah, wi. The service that was supposed to be performed was a safety recall, oil change, and tire rotation. Safety recall for my vehicle is the transaxle's internal park rod for 2015 chrysler 200's, recall notice r08/ nhtsa 15v-090 that i found on moparownerconnect. Com. I left my vehicle at the dealership at 8:00am. I received a phone call at 8:50am, saying my vehicle is ready for pick up. I stated that i would be able to pick up my vehicle up at 4:30pm. When i picked my vehicle up i find out that the safety recall for my vehicle was not done and the oil life monitor was not reset. I checked my oil to see if it was changed, it did not have the clear brownish color that i would expect after an oil change. The oil was not dark but again not clear, especially for a vehicle that has less than 6000 miles. I was told to leave my vehicle for 30 minutes and they would do the recall. I came back after an hour and was told they could not perform the safety recall because it was a 2 hour job. I made another appointment for the following week for the safety recall. I dropped my vehicle off the night before my appointment with service department at 5:00pm. I received a voice message the next day at 2:30pm saying my car is ready for pick up. I arrive at 4:45pm to pick up my vehicle; again the safety recall was not performed. The reason this time is that "chrysler sent the wrong parts for the safety recall." ironically enough, when i get home, i find a safety recall notice in the mail. The notice says that the safety recall will take 8 hours and to make the appointment after may 1. I understand that things happen, i been there, on the dealership side and in every day life. What i do not understand is why the service department could not at least do some research on the safety recall. |
Vehicle Mileage at Failure | 5650 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | TOMAH, WI |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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