Issue ID | 1291741 |
Internal NHTSA # | 10875331 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | CHRYSLER |
Model | 200 |
Model Year | 2015 |
File date | 20/06/16 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | My original transmission was replace once, approx. (1) year after purchase. Since then there have been several revisits with the dealer to check the transmission for erratic shifting and free wheeling down hills. They have upgraded the firmware because they had issues that i have been experiencing. When travel at 25 mph the transmission will vibrate when shifting from 4th to 5th and back to 4th. When i come to a hill at 25 mph in 5th gear, it will coast then upshift to 6th (with vibrations). At 59 mph in 8th gear the car vibrates up to approx. 63 mph. Chrysler customer assistance center were working with me until i expressed i need something to be done (not feeling safe in this car), they now are stating (frank-customer service supervisor) that because the dealer who inspected the vehicle (did not allow me to ride with him when he did a test drive), cannot find anything wrong, the case will be closed. I received a communication stating that the case is closed as of 6/20/16. It is very apparent that chrysler is now in a damage control since i asked to speak with a "chrysler representative", frank suggested that i would not be allowed to speak to him because they do not deem the issue to warrant such a conversation. He also suggested that if i wanted a second opinion from another dealer, i would have to pay for the service cost. Frank also wanted to know who told me about the "chrysler representative"? I do not feel safe driving a car that vibrates and free wheels at low speeds and high speeds. It is very obvious there is an issue and chrysler wants me to go away. |
Vehicle Mileage at Failure | 200 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | ZION CROSSROADS, VA |
VIN pattern | 1C3CCCCG5FNXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 25 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |