Issue ID | 1435868 |
Internal NHTSA # | 11057493 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | CHRYSLER |
Model | PACIFICA |
Model Year | 2017 |
File date | 14/10/17 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | Vehicle purchased in december 2016 for $44,000 from safford of fredericksburg. On october 14, 2017, i was driving with my wife, three children and mother-in-law and experienced a loud malfunction that rendered the car inoperable. Luckily we were not on the highway at the time and the vehicle was eventually towed to safford of fredericksburg, virginia for repairs. The right front axel had ruptured (total miles on the car were 8,311 at that time). The service agent (jim bogan) noted that this had been flagged on other occasions as identified issues at other service department requiring the next "generation" of axel assembly parts for the repair. Shortly after receiving the vehicle, we returned to the same dealership to address a loud girding noise also associated with the right front axel. In early december, 2017 we had the vehicle towed once again to safford of fredericksburg where they again had to repair the right from axel. Intermittently and over the past year while these issues were occurring, we continued to experience electronic issues with the sliding doors and rear lift hatch as well. The uconnect entertainment system will also malfunction from time to time. Several software updates have been initiated, addressing window and transmission concerns according to the dealership's service department. Yet, the vehicle does not function properly, where idle and transmission functioning often appears compromised (rough idle, rough shifting, sudden rpm increases and acceleration bursts when shifting from reverse to drive). I fear this car is not safe for my wife and three young children. |
Vehicle Mileage at Failure | 8311 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | DUMFRIES, VA |
VIN pattern | 2C4RC1GG0HRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 25 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |