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2017 Chrysler PACIFICA Forward Collision Avoidance Problems, Complaints and Defects

Issue ID	1337890
Internal NHTSA #	10928948
Manufacurer	Chrysler (FCA US LLC)
Brand	CHRYSLER
Model	PACIFICA
Model Year	2017
File date	30/11/16
Component	FORWARD COLLISION AVOIDANCE
Product type code	VEHICLE
Description of the problem	Acc & fcw. Mine did not work. The dealer had my car for 2 weeks. They had to contact the chrysler engineer & was told to replace & re-calibrate. So after being replaced it somewhat works. After the new parts, my car will still brake hard when a car in the adjacent lane is exiting (as if the car was braking in front of me). But, if a car changes lanes directly in front of me or slams on brakes directly in front of me my car doesn't react? Chrysler has definitely fallen short on this function. I've owned vehicles where this function worked nearly flawless. Chrysler says its as good as its going to get. Another misrepresentation on this feature! I'm disappointed. Chrysler claims the pacifica to be the quietest vehicle in its class. After driving it about 8 months now, i hate it. It's as noisy as a small car. "acoustically sound with its active noise cancellation (anc), subduing engine and street noise through white-noise wavelengths played through all speakers throughout the vehicle". The anc is in all trim levels. Chrysler at this point doesn't even have a way to test the product to see if the anc is working! Star tech support of chrysler is still trying to figure out how to test this feature!!! I had a chrysler customer service rep tell me that the anc was for my cell phone, lol, i was like are you sure you work for chrysler?? Third, is the suspension and rear sway of the vehicle. When there are only 2 people up front it's not noticeable. But when we have 5-6 people it's noticeable. Chrysler customer service tried to tell me i had the van over capacity. Really! So my 7 passenger van was over capacity with 5 people (4 adults, 1 child, 3 luggage)? Again are you sure you work for chrysler?? Fourth, my key fob randomly loses connection. Fifth, i had the a/c failure and my a/c had to be replaced. I have requested a buy back. Too many misrepresentations.
Vehicle Mileage at Failure	5000
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	NEWCASTLE, OK
VIN pattern	2C4RC1EG3HRXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders	6
Drive train type	FWD
Transmission type
Vehicle speed
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WVWZZZ1JZ5W044123 TMBCT61Z5D2071824 WVWZZZ3CZEE035812 SALZA2AN6PH182110 WBXCY8A06LLE39635 KMFZSZ7KADU002697 1VWDB0170HV021580 XLBLC163ESC617205 JF1SH5KS59G020228 VW2ZZZ7HZ9H002082 1YVHZ8BH5A5M05697 JN1ARSEF9AM230377

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2017 Chrysler PACIFICA Forward Collision Avoidance Problems, Complaints and Defects, Recalls and Failures

2017 Chrysler PACIFICA Forward Collision Avoidance Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?