Issue ID | 1444025 |
Internal NHTSA # | 11066478 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | CHRYSLER |
Model | PACIFICA |
Model Year | 2017 |
File date | 19/01/18 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Brand new... Owned less than a month... 750 miles... We live at the top of a very steep hill with a sharp curve at the bottom. I reversed out of my driveway onto the street and shifted the van into drive. I felt the car go into gear and i started rolling down the hill, as it's a steep incline you pick up speed quickly. As the van gained speed down the hill something felt "wrong" and i suddenly realized i wasn't in full control of the vehicle. With the sharp curve quickly approaching i stomped the brake and brought the van to a stop. I put the van in park at the bottom of the hill and tried understand what was going on. I put the van back in drive, felt it go into gear but when i tried to accelerate nothing happened. Put in it reverse, felt it go into gear and it started to go backwards a little herky jerky but when i pressed the accelerator nothing happened. I had to put it back in park, turn it off and then restart it before it i could drive it back up to my house. I took it to the dealership the next morning. Turns out it was the day after the dealer received notice of the recall. I was told my vin number fell under the recall, my pcm needed new software and they couldn't do anything until chrysler provided the fix which wasn't expected until april and they couldn't even sell the ones on the lot. Call chrysler! I have called chrysler almost everyday for the last 2 weeks and all i get is a "sorry but i can't do anything, waiting to hear from the regional supervisor". I live in atlanta and if that happened on i-285 (5-6 lanes) you would be roadkill! There is absolutely no way in hell you could stop the car, put it in park, stop the engine and then restart safely. At this point it's a $32k rolling death trap that chrysler won't/can't deal with... 100% unsafe for my wife and 3 kids! |
Vehicle Mileage at Failure | 750 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | STONE MOUNTAIN, GA |
VIN pattern | 2C4RC1CGXHRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 25 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |