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2017 Chrysler PACIFICA Service Brakes Problems, Complaints and Defects

Issue ID	1471102
Internal NHTSA #	11099018
Manufacurer	Chrysler (FCA US LLC)
Brand	CHRYSLER
Model	PACIFICA
Model Year	2017
File date	30/05/18
Component	SERVICE BRAKES
Product type code	VEHICLE
Description of the problem	Three separate but related incidents: (1) when driving down a neighborhood street at under 30 mph the van suddenly lost the ability to go forward. Pushing the gas pedal to the floor resulted in nothing. Since the van was going uphill, it began to decelerate at a slow pace. After a few seconds, the van regained the ability to move forward normally. (2) the van was stopped waiting to turn left. Upon pressing the gas forward and moving out into traffic, the van lost it's ability to move forward about halfway through the turn. In addition, a "thud" could be felt that felt like the van had been hit from behind. However, nothing hit the van. The loss of acceleration exposed to oncoming traffic. In 3 to 5 seconds, the van regained normal ability. (3) when driving down a busy street in traffic at around 20mph, the van lost the ability to move forward and a "thud" was felt as if the van had been hit. Again, it hadn't been hit. After 3-5 seconds, the van regained the ability to drive forward. Our suspicion of the cause has been the transmission. This is due to the "thud" feeling and the loss of moving forward. However, on two separate trips to the dealer, the cause has been diagnosed as "abs module in plant mode". The abs module has been replaced but it does not fix the problem. It does not feel like the van is trying to brake on its own as the deceleration in speed is extremely gradual. Rather, it feels like a loss of ability to propel/accelerate forward. The van is extremely unsafe to drive as you never know when you will lose the ability to move forward (and thus out of harm's way). These three incidents have occured in less than 150 miles of driving over the past 3 weeks ending 5/30/2018.
Vehicle Mileage at Failure	16000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	FRANKLIN, TN
VIN pattern	2C4RC1BG8HRXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	20
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

KMHK381GFLU080906 5NPEC4AB2CH327236 KNARJ81GBNA093007 7MMVABBM7RN217611 KMHLC81UACU018749 KMFZCN7HP7U223615 VBKV69409GM951513 KMHDG41DBFU381689 3VWD17AJ9EM265547 YV1RS814272634648 1FAFP34N27W219889 WBA5A7C59GG144986

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2017 Chrysler PACIFICA Service Brakes Problems, Complaints and Defects, Recalls and Failures

2017 Chrysler PACIFICA Service Brakes Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?