Issue ID | 1477543 |
Internal NHTSA # | 11104504 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | CHRYSLER |
Model | PACIFICA |
Model Year | 2017 |
File date | 28/06/18 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | I called ramsey chrysler service in ramsey, ny to have them perform the repair for nhsta recall # 18v-395, since the pacifica was there for recall repairs nhsta recall # 18v-332 and 18v-049 . Jason from service said there was no recall but chrysler and the national highway traffic safety administration said there is this recall and it is on both websites. Jason wouldn't go into either web site to check. He said he has access to information "that i don't have". Tariq from chrysler customer service was contacted and confirmed there is a recall 18v-395 (chrysler's recall # is fca-u50). Tariq called ramsey and jason acknowledges the recall but refuses to fix it. Tariq from chrysler customer service said my only option now is to go to another chrysler dealer. I need the nhsta to be aware that the ramsey chrysler dealership in ramsey, nj refuses to comply with the nhsta's recall directive. I ask the the nhsta act on my behalf to compel the ramsey chrysler dealership in ramsey, nj to perform the recall repair. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | NORTH ARLINGTON, NJ |
VIN pattern | 2C4RC1EGXHRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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Was defective tire repaired? | |
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Type of child seat code | |
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