Issue ID | 1426268 |
Internal NHTSA # | 11047511 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | CHRYSLER |
Model | PACIFICA |
Model Year | 2017 |
File date | 04/11/17 |
Component | UNKNOWN OR OTHER |
Product type code | VEHICLE |
Description of the problem | Infotainment screen freezes and/or jumps around and will not let the user change temperature controls, adjust radio functions, allow hands-free calls, or accept any inputs at all. This creates a distracting and extremely frustrating experience with absolutely no way to control the system. This issue has been present since purchasing the vehicle in march2017. Even after notifying fca about the issue through the dealer, uconnect web customer service portal, and chrysler cares contacts it is still unresolved. A software update releases in late sept 2017 failed to correct the issue. |
Vehicle Mileage at Failure | 5000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | CLARKSTON, MI |
VIN pattern | 2C4RC1EG3HRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |