Issue ID | 211582 |
Internal NHTSA # | 720528 |
Manufacurer | CHRYSLER GROUP LLC |
Brand | DODGE |
Model | CARAVAN |
Model Year | 1997 |
File date | 06/03/00 |
Component | POWER TRAIN:AUTOMATIC TRANSMISSION |
Product type code | VEHICLE |
Description of the problem | I took my car in for repair on 3/6/00-dealer could not even diagnosis problem for 5 days. Finally told me that the transmission was gone. Did repairs which took a total of 8 days and charged me almost $2300. 00. I reas in consumer report re: the dodge caravan having issues with the transmission going out way before its time, and that the 97 caravans may have defective tranis-so i followed up with a call to the main office and spoke to someone named coleen phelps today at 800-992-1997 and she said she knew nothing about that, and these sort of out of warranty issues are dealt with on a individual basis- she put me on hold for a couple minutes and came back and said that-since my vehicle is way out of warranty they would not help me with any of the cost that i had to endure. I explained that it is still not even 100%-it still does not shift properly and i had to pay for 8 days of a rental car last time it was in-do you guys compensate with a vehicle while re-looking at the problem-she said that it is doubtful. But i can ask the dealer-in other words they are not big on keeping customers. My company purchased 4 1997 dodge caravans and all of them have had transmission jobs at least once-some twice-we will no longer purchase any more doge vehicles for this company. *ak |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | REDONDO BEACH, CA |
VIN pattern | 2B4GP45R2VRXXXXXX |
Was vehicle invloved in a crash? | |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 01/03/97 |
Was original owner? | Y |
Anti-lock brakes | Y |
Cruise control | Y |
Number of cylinders | |
Drive train type | FWD |
Transmission type | AUTO |
Vehicle speed | 45 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |