Issue ID | 1254157 |
Internal NHTSA # | 10820560 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | CARAVAN |
Model Year | 2011 |
File date | 08/01/16 |
Component | ELECTRONIC STABILITY CONTROL |
Product type code | VEHICLE |
Description of the problem | I took the van to dealer ( at the tinme that it did turned on) spoke to a dealer man and he check through my vin number if it was under warranty first (which is not) he mentioned to me that if i get the codes and the codes match i wouldnt be charged the diagnosticcharges. I took the van (mind you they know am a woman alone and van doesnt turn on) to auto zone got the codes. Once i got the codes print out, i got stuck bc the van would not turn on. With many attemps i mange to turn on and went straight home. The next day i took the van to the dealers and left it there over night. The codes happens to match and they told me they could fix van bc the cylinder head and 3 spark plugs where under warranty but the van takes 3 extra spark plugs and pressure sensor is malfuntion and needs to be replaced in order for van to work properly. I agree! The next day he calls me back to p/u van. I had one of the dealers pick me up at work, when i get there he charges me $124. 34 just for diagnostic and van wasnt fix to bring the next day bc the pieces neededto be order. I took van in the morning jan 12 he said van would be ready jan 14. Jan 14 he called me that van was ready. I go and even before they showed me van that it works, i had to pay $226. 63 in order for them to give me keys. When i go to get my van and turn on..... The van did not turn on... Ofcourse i went in very upset and told them i wasnt living until van was fix. They gave me a rental yesterday jan 14 and have not heard from them yet. Dodge company should remake all this cars bc they are cleary a piece of crap. Not only that but they are fast to charge $$$ instead of making sure the safety of the customer should be first. I am very dissapointent that i am in this situation and the van in from 2011 year is not old at all. What can dodge do for me? I bet nothing |
Vehicle Mileage at Failure | 92000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WAPPINGERS FALLS, NY |
VIN pattern | 2D4RN3DG8BRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 04/07/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 55 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |