Issue ID | 322334 |
Internal NHTSA # | 752229 |
Manufacurer | DAIMLERCHRYSLER CORPORATION |
Brand | DODGE |
Model | DURANGO |
Model Year | 1998 |
File date | 01/03/01 |
Component | EQUIPMENT:ELECTRICAL:AIR CONDITIONER |
Product type code | VEHICLE |
Description of the problem | I have complained with this previously but now have a more in depth complaint. I took my truck to the shop to finally have the air ducts checked. After removing the complete dashboard, the mechanic found a door which was broken that was causing the air to flow out the feet ducts instead of the dash vents. The door broke because some sticky-back foam got unstuck and stuck to something else putting the door under strain and finally breaking it. The foam, i believe, was to keep down the noise of the door opening and closing. Anyway, when that part in question was ordered, part #21, a door was sent but it wasn't the correct door. After intense investigation by the local dodge dealer, it was determined that the manufacturer could not produce the correct door because the numbers in their system didn't match the numbers on the door. I have all the numbers written down, unfortunately they are not with me. I can produce them if needed. When inquiring with other dealers about the door, we found they also had run into the problem and had no solution for their customers as well. We found out that this is a nation-wide problem and those dealers who actually have the part on their premises will not give them up for fear of needing them for their own customers. I am appalled that a manufacter can not or will not produce a much needed part to a consumer and will brush them off. I spent right at $500 for a someone to tell me that they can't do anything to help me. I live in a very hot part of the country and have spent many days sweltering in my vehicle. This is an absolute outrage and i demand either a fix or a reimbursement for my hard-earned money or really both. I need cool air and i need to fix my broken pocket book. When i ever get rid of this vehicle, i will never buy another daimler product. It is sad to think they can't even service or supply parts for their own creations. Please don't ignore this complaint. I haven't gotten anywhere with dodge and i feel ignored. Thanks. |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | CRUGER, MS |
VIN pattern | 1B4HS28Y2WFXXXXXX |
Was vehicle invloved in a crash? | |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 01/08/99 |
Was original owner? | N |
Anti-lock brakes | Y |
Cruise control | Y |
Number of cylinders | |
Drive train type | 4WD |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |