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2011 Dodge DURANGO Electrical System Problems, Complaints and Defects

Issue ID	1012161
Internal NHTSA #	10544413
Manufacurer	Chrysler Group LLC
Brand	DODGE
Model	DURANGO
Model Year	2011
File date	06/09/13
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	The tipm (total integrated power module) on my 2011 dodge durango has gone out. My car has been sitting at a dealership for over 2 weeks because this part is on national backorder. The dealership has no idea when they can get one (they said it could be weeks). When i dropped my durango off, there were 3 other vehicles there with the same problem as mine. As of yesterday, i am 2nd in line for the part at the dealership, but who knows what "number" i am nationally!! From what i'm reading, chrysler has a major nationwide issue with this part, but they are not willing to do a recall. I spoke with the dealership that has my car about getting a loaner, but they instructed me to call customer care at chrysler corp. I have been trying to talk to a case manager for a week now. I have called everyday, and every time they tell me that they will have someone call me within the day. I called this morning, and was told that my case was assigned a case number just today (after a whole week), and that he would call me in a day or 2. I asked to speak to a supervisor, and was told that there wasn't one available. I have spent over $300 dollars on a rent car, and it looks like i'll be spending much more. I just want them to take responsibility for their problem and reimburse me/pay for next week's rental (and beyond that). It seems that chrysler is not concerned at all, and continue to dismiss my concerns. It's very frustrating that i'm having this kind of problem with a vehicle that only has a 37,800 miles on it and is only two years old. My husband and i have always owned chrysler products, but this will definitely be the last. We are planning on going to the dealership this weekend, and trading it in "as is" for something on their preowned lot... Something that is not chrysler!! (chrysler did agree to pay for the part, so the dealership will not be out any money if we trade it in.)
Vehicle Mileage at Failure	37800
Number of Occurences	1
Source of the issue	NHTSA WEB SITE
City and State	FLINT, TX
VIN pattern	XXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?
Was part original equipment?
No. of injured persons	0
No. of fatalities	0
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
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DoT tire identifier
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Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

JTDKB20U683429123 5YFS4MCE7PP142776 3N6DD21T89K053803 JYARJ071000052181 WAUZZZ8T4DA033306 SB1Z93BE20E186767 KNCSHX71AJ7218404 JN8CS1MWXDM172728 JTJHY00W604237419 KMHTC6AE3EU202425 4JGAB57E65A552984 WDDUG8CBXFA160419

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2011 Dodge DURANGO Electrical System Problems, Complaints and Defects, Recalls and Failures

2011 Dodge DURANGO Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?