Issue ID | 1115688 |
Internal NHTSA # | 10639880 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | DURANGO |
Model Year | 2011 |
File date | 26/09/14 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | The recall for the external fuel pump relay was announced around 09/20/14. On 09/23/14 my durango started having trouble starting. It would take 2 or 3 tries to start but it eventually started. On 09/26/2014 it took more than 2 hours to get my car to start. I drove straight to the dealership who promptly told me they didn't know anything about the recall. I had already spoken to chrysler customer care who said that since they didn't have the list of vin numbers yet they couldn't do anything about it. I just spoke to the dealership who confirmed that it is indeed the part under recall but that i will have to pay $530 to get my car repaired and then ask for reimbursement when chrysler gets around to sending out those letters at the end of october. I called chrysler customer care again to ask how the reimbursements work. She said once they receive my claim it will take sixty days to process. So, i am going to spend the money i had saved in order to buy christmas gifts for my 3 kids on repairing a part that has already been recalled. I won't get that money back until after christmas, if i ever get it back. I'm a single mom of 3 kids and i live on a teacher's salary. This is going to hurt my family. I will never buy another chrysler product again. Their customer service sucks. |
Vehicle Mileage at Failure | 38100 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | MISSOURI CITY, TX, TX |
VIN pattern | 1D4SE5GT3BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 8 |
Drive train type | AWD |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |