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2011 Dodge DURANGO Electrical System Problems, Complaints and Defects

Issue ID	1415671
Internal NHTSA #	11035219
Manufacurer	Chrysler (FCA US LLC)
Brand	DODGE
Model	DURANGO
Model Year	2011
File date	20/10/17
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	My dodge durango got an error on the dash, indicating a charging system failure and it smelled like something burning. Since there is an open recall (t36) for a faulty alternator i contacted the dealer to find out if they have them in stock yet. They asked me to bring the vehicle in. The service adviser told me that it was likely the alternator that had failed. The technicians subsequently told her it was literally smoking and that it had definitely failed, and that they would replace it with another of the suspect alternators as they didn't have the new ones from dodge yet. During the 5 days they had my car the techs replaced the alternator, but the system was still not charging. They then found that the battery had failed, presumably due to the faulty alternator which was shorted internally. After replacing the battery, the charging system was still not working so they determined that the pcm (programmable computer module) had also failed. The service adviser contacted the chrysler rep to get approval from chrysler to replace this expensive part under the recall. The rep claimed that, since the inline fusible link on the cable from the alternator to the pcm had not burned up, the problem was not that the alternator had caused the module to fail. (there were zero issues with my car prior to that error light coming on.) he would have us believe that all the electrical failures were a huge coincidence and denied responsibility. The dealership didn't agree and was certain the alternator had caused the failure. They went around the rep and got it covered under an emissions warranty. However, i had to pay a $150 deductible which is wrong. This recall poses a serious risk of causing a fire, loss of electronic controls. Chrysler should not be able to deny subsequent damage caused by the recalled alternator failure and i should not have to pay $150.
Vehicle Mileage at Failure	91748
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	TEMECULA, CA
VIN pattern	1D4RE5GG3BCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	20
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

W1V9076352P257737 WXF1530LTH3000017 WF0GXXGBBG8L43354 4T3WRWFV1NU079341 WAUAFAFLXFN007850 U5YPK813CHL365542 WBAKX6C5XBC197126 WF0LXXGCBLDR01341 KNDJP3A51H7451694 8AP17216NC2238865 9BWCH6CH0PP032349 1GTEC14W82Z321204

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2011 Dodge DURANGO Electrical System Problems, Complaints and Defects, Recalls and Failures

2011 Dodge DURANGO Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?