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2011 Dodge DURANGO Electrical System Problems, Complaints and Defects

Issue ID	1432059
Internal NHTSA #	11054423
Manufacurer	Chrysler (FCA US LLC)
Brand	DODGE
Model	DURANGO
Model Year	2011
File date	21/04/17
Component	ELECTRICAL SYSTEM
Product type code	VEHICLE
Description of the problem	While driving my 2011 dodge durango to the store the check engine and battery light appeared, i drove the vehicle to o'reilly to have them test it, it showed the alternator was bad, i purchased a new alternator from them and within 1/4 mile of leaving o'reilly my dash lights started flashing windshield wipers started going and the car died in the middle of an intersection. Some passer-by's helped push my car into a parking lot where my husband met me and installed the new alternator, still the car wouldn't do anything. Had it towed back to the house and kept it on a charger (advice from the tow truck driver) and still the next day nothing, meanwhile researching the problem online and saw this was a common issue among dodge drivers. I called dodge and they said my particular alternator had not been recalled and there was nothing they could do. The car said key not detected the following morning after being charged all night. I then had it towed to a mechanic, they said the pcm and the battery were fried and had to tow it to dodge for the new pcm. So a new alternator, new pcm and battery, then finally my car was recalled 8/2017. I was sent a recall notice stating if i had already had it repaired i was eligible for reimbursement and to send in my receipts and i would have payment in 60 days. At day 78 i called the fca assistance center and was told they had everything to call back in a week, i called back in a week they wanted more documents which i had already sent, but uploaded again, i called then every other day following up just to be told yesterday my request is denied. They are saying that there is no proof that the failed alternator caused the pcm and battery to fry, so they are not reimbursing me for anything. I am still waiting for a manager to call me back wishful thinking out $1779 for now
Vehicle Mileage at Failure	65000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	PHOENIX, AZ
VIN pattern	1D4RD4GG9BCXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	40
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

1C3ESM6C4YD660530 WBAJM1105JB208925 JM7TB19S980100575 1J4FA49S81P319880 WP0ZZZ97ZKL186043 WBS1H92090V817266 6H8VXL69F1L754081 JN1CAAN16Z0007881 U5YPK816AJL491762 1FTFW1E85AFC54122 JNRCS1MW0JM710067 5NMZU3LB4JH092564

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2011 Dodge DURANGO Electrical System Problems, Complaints and Defects, Recalls and Failures

2011 Dodge DURANGO Electrical System Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?