Issue ID | 1014786 |
Internal NHTSA # | 10546531 |
Manufacurer | Chrysler Group LLC |
Brand | DODGE |
Model | DURANGO |
Model Year | 2011 |
File date | 20/09/13 |
Component | FUEL/PROPULSION SYSTEM |
Product type code | VEHICLE |
Description of the problem | I have a 2011 dodge durango that has been in the dealership's shop since sept 20th. The fuel pumps failed because of a known issue with the totally integrated power module. This item has been on backorder and if that's not enough... Dealerships nationwide are restricted to ordering one module per week. I believe this item should be on recall because apparently others are waiting for this part... Some over a period of months. I need my vehicle. I've been in touch with customer service/corporate who has been giving me the run around and even promising me a rental car... But not making good on their promise. I'm to the point where i'm calling them daily and getting the same response. I've been assigned a case manager... But the case manager never called me. Dodge doesn't have the courtesy of calling me back to let me know what's going on. What kind of business is that? Tomorrow i will have been without my vehicle for two weeks without any other means of transportation. I wasn't given an estimate on when the part would be in or a rental car. This really sucks! I have young kids and pray that there isn't an emergency where i need to jump in my vehicle and go because i won't be able to. |
Vehicle Mileage at Failure | 36963 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | WEST ORANGE, NJ |
VIN pattern | 1D4RE4GG4BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |