Issue ID | 1014754 |
Internal NHTSA # | 10546506 |
Manufacurer | Chrysler Group LLC |
Brand | DODGE |
Model | DURANGO |
Model Year | 2011 |
File date | 01/09/13 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | Battery light came on. Made an appointment for service. Never made appointment date. A/c went out, airbag light came on, radio stopped, lights flashed, windshield wipers started. Car stalled out while driving 30 mph, lost power steering. No crash, rolled to a safe stopping area. Car was towed to dealer. Dealer said the car needed new battery. New battery was installed but check battery light was still on. After more testing, dealer said alternator needed to be replaced. New alternator was installed, but battery light was still on. Dealer put calls to chrysler. Chrysler said possible bad new alternator replace with another new alternator suggested. New alternator replaced but same thing still happened, check battery light still on. After more calls to chrysler, new pcm ( powertrain control module) suggested to be installed. Pcm was replaced as warranty part, no check battery light. Total cost of about $1,000. 00 for out of warranty parts. With in a week car was not starting, would crank but engine would not start or it would start and then stall out, car would finally start after 20 mins. Of trying to start car. This happened several times. Took car back to dealer. Software update was done. Still had starting issues, and running issues. After more calls to chrysler they now believe the issue is a tipm (totally integrated power module). Tipm is on a national back order with no known release/ expected availability date. Chrysler will warranty the tipm part. Car now sits at the dealer for almost 30 days and no one has any estimate as to a fix date. Now waiting on a case manager to contact about this issue and possible rental car and refund for replaced parts. Sending off paper work for lemon law. Chrysler should issue recall but obviously will not due to lack of inventory in tipm parts. |
Vehicle Mileage at Failure | 37000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | SPRING HILL, FL |
VIN pattern | 1D4RD2GG3BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | |
Transmission type | |
Vehicle speed | 30 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |