Issue ID | 1053660 |
Internal NHTSA # | 10576832 |
Manufacurer | Chrysler Group LLC |
Brand | DODGE |
Model | DURANGO |
Model Year | 2011 |
File date | 03/03/14 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | Weather conditions were snowy and icy during my daily commute. While in route to my place of work i was driving down a mild incline toward a stop light which had just turned red. I was traveling at a lower speed (30 to 35 mph) due to driving conditions. Due to those icy conditions my abs immediately kicked in as i approached the stop light. For a matter of seconds i had the brake pedal firmly depressed continuously all the way to the stop light and i could hear the typical abs noise until my vehicle stopped. Once traffic resumed i could feel a difference in the pressure needed to apply and activate the brakes. As i continued driving the pressure i needed to apply for braking increased dramatically but with less and less response from the brakes. After only 1 additional trip i realized the need for service work and scheduled service. On my second trip after the initial incident braking became extremely difficult and the dashboard brake warning lamp came on. My third trip was to service which was scheduled and the brake booster was found to be the issue. Initially the supplying dodge dealer had told the repair facility which diagnosed the issue that the part was unavailable but orders were being shipped soon to fill back orders. This suggested that the brake booster may be prone to some type of failure. Online research and chat indicated this to be a commonly addressed issue. I pursued this concern with dodge customer service as a safety complaint with 2 different messages. The dodge customer assistance center did not acknowledge this as a recognized safety issue but only as a "out-of-warranty consideration. Since abs components are designed specifically for these types of driving conditions, safety concerns still remain regarding further abs component failure under normal operation. I have retained the defective part. |
Vehicle Mileage at Failure | 55000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | HOWARD CITY, MI |
VIN pattern | 1D4RE3GG4BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
Drive train type | |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |