Issue ID | 1071810 |
Internal NHTSA # | 10595299 |
Manufacurer | Chrysler Group LLC |
Brand | DODGE |
Model | DURANGO |
Model Year | 2011 |
File date | 31/05/14 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | Chrysler issued a safety recall for the brake booster on my vehicle and said the dealership would install a protective brake booster shield to prevent water ingestion and premature corrosion. In the letter, mailed by chrysler, i was instructed to "contact my dealer right away to schedule a service appointment" and that the dealer would inspect my vehicle, and then either install the shield or replace the brake booster if required, free of charge. Upon receiving the letter, i contacted the service department at ziegler chrysler dodge jeep at 208 w golf rd schaumburg, il 60195 (847) 882-8400. I was informed that they do not have any parts in stock and they told me the safety issue is not a problem until below freezing weather, and "that he didn't expect any below freezing weather for a while". And then he complained because every call he is getting today is about this recall. They claim to be a 5-star service dealer. Shouldn't the recall process be more coordinated with dealerships? Why don't they have the shields as indicated in the recall letter? The service adviser implied that i can wait until winter before finding out if there is a problem. That doesn't seem safe. |
Vehicle Mileage at Failure | 50000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | DES PLAINES, IL |
VIN pattern | 1D4RE4GG6BCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 6 |
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