Issue ID | 1111378 |
Internal NHTSA # | 10633858 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | DURANGO |
Model Year | 2011 |
File date | 05/06/14 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | Received recall p14/nhtsa 14v-154 late may/ early june of this year. Called dealer 6/5/2014 and was told parts not yet available. Called again 8/7/2014 and was told when parts come in i will be contacted. 9/17/2014 called dealer to check status and he had no more information or even a guess on when parts will be available. I then contacted chrysler group via the 800 number on the web site and was told that the brake parts are being sent in "controlled quantities"? The person i spoke with answered my questions from a script and could not explain to me why a recall concerning brakes is being handled on a one to one basis. He told me when the dealer verifies that the recall has been satisfied on one vehicle another part is then sent to the dealer for the next affected vehicle. My question/complaint is why are the parts being rationed for such a vital part of safe vehicle operation and now that this recall is well into its fourth month when should i expect the repairs to be completed? This vehicle is used in a four season environment with very harsh winters. It is also the primary vehicle that my wife and children use everyday. I would like chrysler to be compelled to act quickly on this recall and not put profit over public and personal safety. |
Vehicle Mileage at Failure | |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | HANKINS, NY |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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