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2014 Dodge DURANGO Air Bags Problems, Complaints and Defects

Issue ID	1363488
Internal NHTSA #	10966138
Manufacurer	Chrysler (FCA US LLC)
Brand	DODGE
Model	DURANGO
Model Year	2014
File date	06/03/17
Component	AIR BAGS
Product type code	VEHICLE
Description of the problem	On 3/6/17 the passenger side front seat active head rest deployed without cause or crash. When driving in normal conditions the passenger side head rest tethered to the seat suddenly and unexpectedly deployed causing damage to the head rest. Attempts to repair this and or find the cause at the dodge autonation dealer located at 21027 i-45 north, spring, tx 77388 (877-791-6569) where the vehicle was purchased met with a declined repair due to the damage was listed as "trim". At the time the ahr deployed a passenger was in the seat at the time but was not injured due to the "tethers" held the front face of the head rest from projecting outward/forward. I was notified by the service director at the dodge dealer frankie freeze this has happened before and he has personally seen this type of deployment without cause. In the service manual in the event the ahr deploys there is a "reset" process. Due to the high velocity of the head rest deployment the unit itself was damaged to include the head rest cover and was not able to be "reset". No visible damage is apparent to the vehicle itself (crash), and no visible codes or warning light (i. E. Airbag light) are displayed. At this time i have disputed the claim by dodge that this is a "trim" issue and the service department can not determine why the head rest deployed and referred the issue and deployment to a investigator. I suspect but have no evidence of the deployment of the head rest was caused by the right rear rear passenger opening the factory installed video system installed in the front passenger seat (rear entertainment system). It is possible the back of the flip open monitor plastic shroud struck the back of the head rest when opened causing it to deploy. The vehicle was in operation in normal traffic conditions at night with little to no lighting in the vehicle. A distinct and loud pop was heard from the seat.
Vehicle Mileage at Failure	50500
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	WILLIS, TX
VIN pattern	1C4SDHCT4ECXXXXXX
Was vehicle invloved in a crash?	N
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons
No. of fatalities
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	55
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WDC1631542A373194 VF1DT18J652810930 WAUZZZ4DZYN013530 VF7233L5216022073 WAUZZZ8KXFA088496 KMHKR81AFNU031966 5XXGW4L22GG087068 VF1LZBA0543155967 X7LASRBA656019533 WVWBR7A36FC000740 WDB93218320277787 WMA06XZZ3FP060950

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2014 Dodge DURANGO Air Bags Problems, Complaints and Defects, Recalls and Failures

2014 Dodge DURANGO Air Bags Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?