Issue ID | 1099997 |
Internal NHTSA # | 10626072 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | DURANGO |
Model Year | 2014 |
File date | 16/07/14 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | On approx july 16th my check light engine came on. The car is brand new with 3k miles. I took it in july 26th to the dealership where i bought the truck and was told the oil pressure switch is faulty, but the part is on back order indefinitely. They proceeded to tell me that the car is safe, but if something else goes wrong i won't know because the light is already on. They also told me to call chrysler myself, which was extremely insulting and dealership takes no responsibility. Reluctantly, i did call and that too does not help. The part is not available and nobody can give me any answers. I don't believe chrysler is taking this liability seriously and putting my whole family (with young kids included) at risk. I feel like the whole electrical system is slowing down as response time to nav, door locks, etc. This customer service experience has been the worst i have ever seen. How can they let me drive around with a known risk and no answers. Given the check light engine is on, some add'l features don't work (auto start, etc). Clearly there is an issue if they cant get the part, it must be happening with many vehicles. |
Vehicle Mileage at Failure | 3000 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | HOHOKUS, NJ |
VIN pattern | 1C4SDJCT8ECXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | 8 |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |