Issue ID | 1202863 |
Internal NHTSA # | 10743524 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | DURANGO |
Model Year | 2014 |
File date | 01/06/15 |
Component | ELECTRICAL SYSTEM |
Product type code | VEHICLE |
Description of the problem | This is a complaint concerning the length of time it has taken so far to get the alternator recall (nhtsa 14v-634 repaired by our dealership, brewbaker motors in montgomery, al. We received the recall notice shortly after the 1st of the year. We were told for at least 2 months that the parts were on backorder. I called again in may and was told they would be getting both parts in in about 2 weeks. The parts manager did call me around the 1st week in june to set the appointment. We had 2 recalled parts, airbag and the alternator. We took the car in, left it overnight, picked it up the next day and only the airbag part had been replaced. When questioned they said the alternator part was not in (after the service manager said both parts were in), and they would call me when they were in. After not hearing from them i called on 07/23/2015 and was told the part was in but it would be the end of august before they could get to the repair of my car. I do not think this is a reasonable amount of time for a repair that could potentially shut down my vehicle while driving, or start an electrical fire under the hood. What do you think? |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | WETUMPKA, AL |
VIN pattern | 1C4RDHAG8ECXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | 0 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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DoT tire identifier | |
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Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
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Dealer's name | |
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