Issue ID | 1627973 |
Internal NHTSA # | 11289965 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | DURANGO |
Model Year | 2014 |
File date | 09/12/19 |
Component | SUSPENSION |
Product type code | VEHICLE |
Description of the problem | Vehicle has loud humming noise coming from passenger side. Took me a month just to get an appointment.. Dropped car off on 12/09/19 @ westbury ,ny dodge dealer.. Dealer stated car needed wheel hub bearings, states all 4 have been changed. Told to pick car up on 12/17/19, car was never test driven as stated and problem was worst. Left car to correct, picked car up again on 12/18/19 to here a new problem which was rubbing from passenger rear. . Service rep. Dominique who test drove with me said that this was normal.(unsatisfactory). Service rep. Handling my car is manny., gives me the run around, doesnt stay intouch only after i make numerous complaints, promised to give me a loaner vehicle ,then when i show up i dont recieve one , reason being i didnt purchase car from them, but ok to be inconvenienced for over 10 days.. I was told by both reps. To take car and bring back if issue continues.(situation was still ongoing).. This is very unsatisfactory and how will i be compensated. My vehicle still isnt fixed and i live in pennsylvania and car is in ny.. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | HENRYVILLE, PA |
VIN pattern | 1C4RDJAG6ECXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
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Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |