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2015 Dodge DURANGO Power Train Automatic Transmission Lever And Problems, Complaints and Defects

Issue ID	1491482
Internal NHTSA #	11121493
Manufacurer	Chrysler (FCA US LLC)
Brand	DODGE
Model	DURANGO
Model Year	2015
File date	01/10/17
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND
Product type code	VEHICLE
Description of the problem	~october 2017, i was parked in my driveway with my daughter in the rear seat; i was getting ready to exit my driveway when i realized my key fob was inside the house. I left the car to go get my key fob and left the door open; by the time i got to my back door, my daughter was screaming (she was in her car seat) and the car was moving backward down the driveway, scraping against the house, into the street and across the road to the neighbor's house up their driveway. I ran after the vehicle and right before it struck my neighbor's garage, was able to throw my foot into the brake from the side while i fell on the ground. I was bruised and my car was damaged, but most importantly my daughter was fine but scared. I went to the dealership to have them take a look at the door/mirror and complained about the issue (this is referenced in the "action plan" for the visit), and the gentleman at the mike smith beaumont dealership stated that my vehicle must have had a quirk, because there was already an update available on that which they would test. When i came back to get my vehicle, i asked about the update, and he stated that he was mistaken; that only pickup trucks were getting that update. I asked why, because there's no less safety risk in a durango (in fact, probably more children). He did not have an answer but said he would get back to me. No one did, and i complained to dodge online. Eventually in august 2018 i got an oddly phrased notice that did not use the word recall but stated that "repairs" needed to be made. I wrote to dodge again and asked if they would assist with the original problems to my door/window but they would not. I am disappointed that dodge did not include durangos in this obviously existing technology and disappointed that it took a year to take any action (which does not help my repairs). I am very grateful we were not more badly injured.
Vehicle Mileage at Failure	90000
Number of Occurences
Source of the issue	NHTSA WEB SITE
City and State	BEAUMONT, TX
VIN pattern	1C4RDHEGXFCXXXXXX
Was vehicle invloved in a crash?	Y
Was vehicle involved in a fire?	N
Was incedent reported to police?	N
Was medical attention required?	N
Was part original equipment?
No. of injured persons	1
No. of fatalities	0
Date of purchase	29/06/24
Was original owner?	N
Anti-lock brakes	N
Cruise control	N
Number of cylinders
Drive train type
Transmission type
Vehicle speed	5
DoT tire identifier
Tire size
Location of tire code
Type of tire failure code
Was defective tire repaired?
Date of manufacture
Type of child seat code
Type of restraint
Dealer's name
Dealer's telephone number
Dealer's city
Dealer's state code
Dealer's ZIP code

What is Recall?
A recall is when a product is removed from the market or a correction is made to the product because it is either defective or potentially harmful.
What is Failure?
Failure is the state or condition of not meeting a desirable or intended objective, and may be viewed as the opposite of success. Product failure ranges from failure to sell the product to fracture of the product, in the worst cases leading to personal injury, the province of forensic engineering.
What is Defect?
Non-conformance of a car component with the specified requirements, or non-fulfillment of user expectations, including the safety aspects.

Last decoded VIN:

WAUZZZCBXKR067130 YV149MTS6H2433568 56KTCDBB7P3415894 KNADG4117A6643663 2HGFG12856H545275 JT172ZEB203002963 5J8TB3H38FL003065 1B3HBCSA07D530758 WBAUD71090P213529 W1KCG4EB3NA011866 WAUZZZGBXKR067130 W1KZF8KB3MA931701

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2015 Dodge DURANGO Power Train Automatic Transmission Lever And Problems, Complaints and Defects, Recalls and Failures

2015 Dodge DURANGO Power Train Automatic Transmission Lever And Problems, Complaints and Defects

What is Recall?

What is Failure?

What is Defect?