Issue ID | 1538537 |
Internal NHTSA # | 11180438 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | DURANGO |
Model Year | 2015 |
File date | 11/01/19 |
Component | VEHICLE SPEED CONTROL |
Product type code | VEHICLE |
Description of the problem | On 1/19/2019, i went to brake while driving my dodge durango, and the car violently shook, made a revving noise, and accelerated. My foot was to the floor and the car would not stop. I hit two cars in front of me, which was the only way the car actually stopped moving, and it wasn't until i turned the car completely off that the noise and shaking stopped. A case was opened with fiat chrysler corporate office the date of the accident. A 3rd party company was hired to investigate the vehicle and pull date off of the electronic data record. That report was forwarded to fca for review on 1/26/2019. To date, no one from fca has contacted me regarding the status of my case. I call daily only to be told i will receive a phone call from someone, which has yet to happen. No name, number, or contact information has been given to me. I was told a letter was mailed out to me from the legal department with fca on 2/6/2019. To date, no letter has arrived, and when i asked corporate for information on who sent the letter, i am not provided a name or number of anyone i can verbally speak with. I was also told several voicemail messages have been left for me, but when the representative went to confirm my phone number, they admitted they had no phone number on file for me - so how could a voicemail message be left? This accident occurred in front of an elementary school, during school drop off. The outcome could have been much worse, and the fact that no one from a large corporation is communicating with me is appalling. I have a vehicle that is un-drivable, and i am still paying a monthly payment, even though i cannot drive the car. I need information on the status of my case, and no one is providing it to me. |
Vehicle Mileage at Failure | 70000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | RANCHO CUCAMONGA, CA |
VIN pattern | 1C4RDHAG7FCXXXXXX |
Was vehicle invloved in a crash? | Y |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 10 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |