Issue ID | 1688974 |
Internal NHTSA # | 11354127 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | DURANGO |
Model Year | 2018 |
File date | 29/08/20 |
Component | EXTERIOR LIGHTING |
Product type code | VEHICLE |
Description of the problem | I was pulled over at night by a police officer for not having any rear lights. The officer informed me that he is always pulling dodge durango's over because this is a common problem that the lights fill up with water and the electrical components corrode and no longer function. This is a 2018 that did not pass a pa safety inspection in 2020 without paying $1,888. 51 to replace the damaged parts. The gasket and sealant on this product breaks down in a short period of time allowing rain water to fill up inside the tail light racetrack assembly that is one part containing the license plate lights, backup camera and rear backup lights. I called fca customer care and they refused to provide any assistance and were well aware of the problem. This problem has been ongoing since the 2014 models and dodge is not willing to elevate or solve the problem and the consumer is unknowingly driving without lights until being pulled over by the police or the vehicle does not pass a safety inspection. This isn't a $100 expense that is being ignored but a $1,900 expense. This vehicle could have only 1,000 miles or 500,000 miles but shouldn't be breaking down in less than 3 years. This is not neglect or wrongdoing on the part of the consumer and is clearly a quality control breakdown that is being ignored. How can we request the government to investigate and issue a safety recall on this defect to guarantee that the vendors and manufacturers of the defective product are the ones paying for the repairs and not the customers who are the victims during this pandemic when i am out of work and don't have $2,000 just sitting around and i'm struggling to pay the bills and put food on the table for my family? |
Vehicle Mileage at Failure | 70000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | EASTON, PA |
VIN pattern | 1C4RDJDGXJCXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |