Issue ID | 1637600 |
Internal NHTSA # | 11301141 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | GRAND CARAVAN |
Model Year | 2015 |
File date | 03/08/19 |
Component | SEATS |
Product type code | VEHICLE |
Description of the problem | Aug 3, 2019 just got off interstate-44. I was stopped, & was getting gas at murphy usa, in a commercial lot, on a city street. Vehicle was parked, stationary and not running. I was outside the vehicle. My 3 son's were inside the van. My 15 year old son had his head on the passenger headrest when it randomly deployed for no reason at all. No wreck, no reason. The headrest popped so loudly i thought it was a gunshot near us. It frightened us all. My 15 yr old son had neck pain from the unexpected expulsion forward when his headrest randomly deployed for no reason... His pain continued as he began to get more stiff so he was scheduled , seen and adjusted at the chiropractor. He had a few appointments to get the pain to stop. I called graven chrysler of lebanon mo where i purchased the van to get it repaired. I was told i would be responsible for the replacement due to no recall yet!. The van has approx. 56,000 miles and i have extended warranty with bumper to bumper. I was then told both headrests would be replaced ubder the warranty yet that was over 6 months ago. I was still told today they cannot get new parts in. Maybe next month? I am scared to drive my vehicle! Had this happened while i was driving -it is likely i'd have wrecked and killed many people! !! This is a major, dangerous, defect in manufacturing! It is an extremely hazardous condition to drive with defective headrests! My son was injured, i 've feared driving it for 6 months and after 6 months still nothing has changed or been fixed,! It is embarrassing for us to have to tell people about he defect and ask them to sit in the back. This has to qualify for a recall! This should shame crysler dodge! It certainly is not acceptable business practice and leaving a spreading a poor reputation for our local dealer, as well as for all chrysler dodge brands. Someone will wreck if they haven't yet! |
Vehicle Mileage at Failure | 55000 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | LEBANON, MO |
VIN pattern | 2C4RDGCG8FRXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | Y |
Was part original equipment? | |
No. of injured persons | 1 |
No. of fatalities | 0 |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 0 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |