Issue ID | 1404161 |
Internal NHTSA # | 11020415 |
Manufacurer | Chrysler (FCA US LLC) |
Brand | DODGE |
Model | JOURNEY |
Model Year | 2016 |
File date | 31/07/17 |
Component | EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC. |
Product type code | VEHICLE |
Description of the problem | Tl* the contact owns a 2016 dodge journey. The contact stated that there was an internal failure and the radio shorted out. The dealer (lawton chrysler jeep dodge ram, 215 se interstate dr, lawton, ok 73501, (580) 350-6000) diagnosed that it was due to a hardware failure, but provided no solution. The dealer advised the contact to notify sirius xm. The contact notified sirius xm and was informed to notify the warranty company to service the radio. The radio failure was not resolved. The vehicle was recently purchased less than 30 days ago and the dealer provided no reason as to why they had not completed the recall repair for nhtsa campaign number: 16v907000 (engine and engine cooling) prior to selling the vehicle. The contact was uncertain if there was also an internal electrical failure with other components besides the radio. The manufacturer was notified. The approximate failure mileage was 17,300. Parts distribution disconnect. |
Vehicle Mileage at Failure | 17300 |
Number of Occurences | |
Source of the issue | HOTLINE VOQ |
City and State | FORT SILL, OK |
VIN pattern | 3C4PDCAB7GTXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
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Transmission type | |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |