Issue ID | 458169 |
Internal NHTSA # | 10054529 |
Manufacurer | CHRYSLER GROUP LLC |
Brand | DODGE |
Model | NEON |
Model Year | 1997 |
File date | 20/01/04 |
Component | ENGINE AND ENGINE COOLING:ENGINE |
Product type code | VEHICLE |
Description of the problem | I own a 1997 dodge neon - a model (and apparently, the dodge brand itself) that has a reputation for blowing head gaskets at about 60,000 miles because of a poor composite material the gaskets were made out of. *ak just today, i found the tell-tale sign of fluid mixture (oil in my coolant lines) that indicates a head gasket failure. I called chrysler and explained my situation, and the customer service rep told me that based on my car's year and the mileage (approx 54800), there was nothing they could do. I've scoured the internet and found countless tales of "secret warranties" and "customer goodwill money." stories about chrysler paying for the entire cost of a replacement, $100 deductables, 50/50 split policies, and of course, down-right refusals and denials of the problem itself, which chrysler acknowledged in a service bulliten, located here: http://www. Neons. Org/neontsb/tsb/09/090598. Htm they know about the problem, and have for many years, but continue to deny customers the appropriate compensation for a problem that is their fault. I'm going to call my local dodge dealers to see if i can get any different answers from them, but i doubt it. My complaint stands! |
Vehicle Mileage at Failure | 54800 |
Number of Occurences | 1 |
Source of the issue | NHTSA WEB SITE |
City and State | PHOENIX, AZ |
VIN pattern | 1B3ES47C2VDXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 15/03/03 |
Was original owner? | N |
Anti-lock brakes | Y |
Cruise control | N |
Number of cylinders | 4 |
Drive train type | |
Transmission type | AUTO |
Vehicle speed | |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |