Issue ID | 1435798 |
Internal NHTSA # | 11057439 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EDGE |
Model Year | 2010 |
File date | 29/12/17 |
Component | AIR BAGS |
Product type code | VEHICLE |
Description of the problem | Takata recall - ford is unwilling to provide reasonable interim solutions regarding takata airbags. I have been told to not place anyone in the passenger seat until parts are available hopefully in spring 2018. This is not acceptable as the vehicle's intended purpose is to transport multiple passengers with use of the main front passenger seat. I have asked for a loaner vehicle, compensation to obtain a rental, or an interim repair until the parts are located. I was told that none of those options are available and that i should avoid using the seat. Additionally, the information provided in the recall notice is contradictory to the recall information on the ford website. The website states that per technical information, the vehicle is safe to drive until repair. The recall letter sates otherwise in that the airbag may cause harm or death if activated by a passenger in the vehicle. This places an undue burden on the consumer to assume the increased inherent risk and liability if in a position to need full capability of vehicle, ie. 5 passengers to transport in the 5 passenger enabled 2010 ford edge. I have spoken to the ford recall department and customer relationship department to no avail. I have been told that my only remaining course of action is to write to the ford executives at the generic customer service address. This will not suffice. |
Vehicle Mileage at Failure | |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | DENVER, CO |
VIN pattern | 2FMDK3KC9ABXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
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Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
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DoT tire identifier | |
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Was defective tire repaired? | |
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Type of child seat code | |
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