Issue ID | 1298626 |
Internal NHTSA # | 10884628 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EDGE |
Model Year | 2010 |
File date | 30/06/16 |
Component | SERVICE BRAKES |
Product type code | VEHICLE |
Description of the problem | The other day i had left my house in my 2010 ford edge limited awd to pick up my daughter. As i approached the first stop sign in my neighborhood i applied the brakes. The brake pedal hit a stopping point and wouldn't depress any further, however my car kept going and didn't stop for another 15-20 feet. I was stepping on the brakes as hard as i could. I was only traveling 15-20 mph at the time. At such low speeds taking that long to stop is unacceptable. Thankfully none of the neighborhood children were out playing or this situation could've ended horribly. Thi issue occurred suddenly and not gradually. My dealer says it's the brake booster. Seeing how dangerous this situation is and how suddenly it occurred i started to research the issue. I found csp13n02 and my car fits all the criteria (build date, oakville, ontario factory... Etc.). I contacted my dealer and they said my car wasn't showing up on their system as covered and to try to contact ford. Then i contacted ford regarding the issue and they told me to contact my dealer with a case number. Are you kidding my right now???? This is absurd. I will pay the $700 to fix the problem simply because of the value i have for my family's safety and on the safety of my neighbors. But... This is a ford issue and that is clear by the warranty extension they provide specifically for the break booster part failure... Ford is refusing to acknowledge or fix the problem. The lady i spoke to have me an address to a p. O. Box and told me i can write a letter to the manager in detroit named phil perry... Really??? My family and i have been dedicated ford owners for 4 decades, but sadly that will be changing very soon. This is unacceptable. |
Vehicle Mileage at Failure | 87200 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | SEABROOK, TX |
VIN pattern | 2FMDK4KC1ABXXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 29/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 20 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |