Issue ID | 1336647 |
Internal NHTSA # | 10927923 |
Manufacurer | Ford Motor Company |
Brand | FORD |
Model | EDGE |
Model Year | 2015 |
File date | 30/10/16 |
Component | POWER TRAIN |
Product type code | VEHICLE |
Description of the problem | I own this 2015 edge for less than a year and less than 15,000 miles. Driving on a sunday afternoon at 35 miles per hour to pick pumpkins and the transmission just starts spinning. We pull over and transmission is completely shot will not move car. Call aaa and have it towed to the nearest dealer carbone ford in bennington vermont. This is not where it was purchased but it is where i have it serviced. So the first thing they tell me is ford will not issue a loaner vehicle nor will they pay for a rental. They tell me they first must "download the data from their computer to ford, so that ford can decide whether to fix it or replace it." this took two full weeks. In the third week ford told them they could repair it and the parts were sent. In the fourth week i was promised the car wednesday and then "absolutely friday" it is now saturday and no car. I have rented a car for four full weeks going on five. The killer is that aamco would have taken two days to fix or replace my transmission and ford thinks this is somehow not their fault therefore no loaner vehicle. |
Vehicle Mileage at Failure | 14600 |
Number of Occurences | |
Source of the issue | NHTSA WEB SITE |
City and State | HOOSICK FALLS, NY |
VIN pattern | XXXXXX |
Was vehicle invloved in a crash? | N |
Was vehicle involved in a fire? | N |
Was incedent reported to police? | N |
Was medical attention required? | N |
Was part original equipment? | |
No. of injured persons | |
No. of fatalities | |
Date of purchase | 30/06/24 |
Was original owner? | N |
Anti-lock brakes | N |
Cruise control | N |
Number of cylinders | |
Drive train type | |
Transmission type | |
Vehicle speed | 35 |
DoT tire identifier | |
Tire size | |
Location of tire code | |
Type of tire failure code | |
Was defective tire repaired? | |
Date of manufacture | |
Type of child seat code | |
Type of restraint | |
Dealer's name | |
Dealer's telephone number | |
Dealer's city | |
Dealer's state code | |
Dealer's ZIP code |